Refund and Cancellation Policy

This policy applies to all services purchased on revosmart-llc.com from Revosmart LLC. It supplements our Terms of Sale.

Nature of the services

We sell intangible services (digital marketing, automation, artificial intelligence, SEO, website and online store design). No physical goods are shipped: there are no shipping fees and no product returns.

Cancellation before work starts

You may cancel your order free of charge, whatever your country, as long as work has not started. You then receive a full refund.

Cancellation after work has started

Once work has started, the refund is prorated for the services not yet delivered, based on a progress statement we send you in writing.

Right of withdrawal for EU consumers

If you are a consumer residing in the European Union, you have 14 days from the order date to withdraw without giving a reason. If you expressly ask us to start before the end of this period, you agree to pay for the part already performed and you lose the right of withdrawal once the service is fully delivered.

Non-conforming service

If a delivered service does not match the scope agreed in writing, let us know within 14 days of delivery. We fix the service as a priority; if a fix is not possible, we issue a partial or full refund.

How to request a refund

• Email contact@revosmart-llc.com with your order number and the reason.
• We acknowledge within 2 business days and reply within 14 days at the latest.
• Refunds are issued through Stripe to the payment method used for the order, in the original currency.
• Depending on your bank, the amount appears on your account within 5 to 10 business days after our approval.

Chargebacks

Before disputing a charge with your bank, please contact us: almost every situation is resolved faster directly with our team.

Contact

Revosmart LLC — contact@revosmart-llc.com — reply within 24–48 business hours, in English and French.